Privacy and cookie policy

Who we are

SolvePrint ("we", "us") rents, leases and services photocopiers and printers. We are a sole trader business based in London, trading as SolvePrint, and we are responsible for the personal information described in this policy.

• Email: info@solveprint.co.uk
• Phone: 07743 730963
• Website: solveprint.co.uk

This policy explains what information we collect, why we use it, who we share it with and your rights.

What we collect and where from

We do not collect special category information, such as health details, and we do not knowingly collect information about children.

Documents you copy, print or scan stay on the machine in your control. When a machine is collected, we securely wipe its storage.

Why we use it

The law requires a lawful basis for each use of personal information. Ours are:

We only send marketing emails to work email addresses of organisations, and every email lets you opt out. You can ask us to stop contacting you at any time, and we will.

Website analytics, session recordings and cookies

We partner with Microsoft Clarity and Microsoft Advertising to see how visitors use our website, through session recordings, heatmaps and usage statistics. Clarity only runs if you click Accept on our cookie banner. If you accept, it records:

• which pages you visit and how long you stay
• clicks, scrolling and mouse movement, which we can replay as a session recording
• your device, browser and approximate location (country or region, not your exact address)

Session recordings hide what you type into forms, so we cannot see the details you enter. We use this information only to find and fix problems and improve our website.

Microsoft collects this data using first-party and third-party cookies and similar technologies. For more on how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

We also use Google Analytics, run by Google, to count visits and see which pages and searches bring people to our website. It also only runs if you click Accept. Google's advertising features are switched off, so it is not used to show you ads.

We also work with OpenAI as a marketing partner. Its Ads pixel shows us whether our adverts on ChatGPT lead to enquiries. It also only runs if you click Accept. When you send an enquiry or tap our phone number, it tells OpenAI so we can count which adverts worked. It does not send what you type into our forms. For more, see OpenAI's privacy policy.

Cookie-free click and visit counts. Whether or not you accept cookies, we count how often the phone number, email address and Order online buttons are clicked on each page, and visits to our colour printer rental page with where they came from (for example an advert, a search engine or another website). We keep only what was clicked or visited, where the visit came from, the page and the date. We don't keep your IP address or anything that identifies you, and nothing is stored on your device. We use the totals only to see which pages bring enquiries.

If you click Reject, Clarity, Google Analytics and our marketing partner's pixel do not load and none of their cookies are set. You can change your choice at any time with the Cookie settings link at the bottom of every page, or block cookies in your browser settings.

Who we share it with

We never sell your information. We share it only with service providers who help us run the business, and only what they need:

We may also share information with our accountant, our insurers, or the police and regulators where the law requires it. If a local engineering partner services your machine outside London, we share only the details needed for the visit.

Some providers store information outside the UK, for example in the EU or the USA. When they do, the transfer is protected by UK-approved safeguards, such as the UK's adequacy rules or standard contract clauses.

How long we keep it and how we protect it

We protect your information with password-protected accounts, two-step sign-in where available, and secure, encrypted connections. Only SolvePrint staff who need your information can see it.

Your rights and how to complain

You have the right to:

• get a copy of the information we hold about you
• have wrong information corrected
• have your information deleted, where we have no reason to keep it
• limit or object to how we use it, including stopping marketing at any time
• receive your information in a format you can move to another provider
• withdraw your consent, where we rely on it

To use any of these rights, email info@solveprint.co.uk or call 07743 730963. It is free, and we will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The latest version is always on this page.